Conflict management in organisations

The holder of the Certificate in Conflict Management in Organisations:

• is ready to prepare and implement a conflict management programme in the organisation;
• plans and carries out a diagnosis of the organisation: identifies its type, structure, communication model and relationships, and then identifies and analyses existing conflicts as well as the risk of future conflicts;
• develops a conceptual framework for managing conflicts in the organisation, proposes measures to deal with interpersonal, group and inter-team conflicts, as well as systemic measures aimed at the early diagnosis of potential and hidden conflicts and the implementation of effective intervention;
• identifies the negative effects of conflicts as well as their potential to increase the effectiveness of the organisation’s functioning;
• implements the planned actions and monitors their course: resolves interpersonal and group conflicts, formulates assumptions for programmes of interpersonal and managerial competence development;
• proposes changes to documents and procedures to build a culture conducive to constructive conflict resolution.

The qualification is primarily addressed to those:

• involved in various types of negotiations, dealing with clients, coordinating teams (group leaders, executives, mediators, negotiators, front office staff, project managers, clerks);
• supporting the development of others, providing training and education services (coaches, trainers, teachers, educators);
• providing consulting services to organisations to enrich the scope of their services with aspects related to conflict management.

The qualification holder can find employment:

• in various types of organisations,
• in enterprises,
• public institutions,
• non-governmental organisations,
• in positions related to human resources management (HR departments).

He/she can also provide external consulting services to organisations including conflict management.